If guests cause damage to your Airbnb property, you may be entitled to compensation for the cost of repairs or replacement. Here’s what you should do if you discover damage to your property after guests have checked out:
Document the damage: Take photos and/or videos of the damage as soon as possible, before making any repairs or cleaning up. This will help you provide evidence of the damage to the guests and/or Airbnb.
Contact the guest: Contact the guest and inform them of the damage, providing them with photos and/or videos if possible. You can also ask them to pay for the cost of repairs or replacement. Be sure to communicate professionally and politely, as the guest may not have been aware of the damage they caused.
Contact Airbnb: If the guest is unresponsive or refuses to pay for the damage, you should contact Airbnb to report the incident. Airbnb has a host guarantee program that provides up to $1 million in property damage protection, subject to certain terms and conditions. You will need to file a claim with Airbnb and provide evidence of the damage, including photos and/or videos.
Obtain estimates for repairs: Obtain estimates for the cost of repairs or replacement, and provide these to Airbnb as part of your claim. Airbnb will review the claim and determine whether you are eligible for compensation.
It’s important to note that prevention is always the best course of action when it comes to damage to your Airbnb property. Be sure to set clear house rules and expectations for guests, and consider taking a security deposit to cover any potential damages. Additionally, it’s a good idea to conduct a thorough inspection of your property before and after each guest stays to document any damage. You can also consult with an expert who provides Property management service in Toronto to keep properties in good condition.